IT Operations Management

Description

The health and performance of the IT infrastructure and its seamless delivery of IT services are essential components in the blueprint of any organization striving to meet clients’ needs and stay ahead of the competition. IT admins need a clear, well-defined process to help them gain the right amount of visibility into their IT infrastructure and ensure peak performance. This is where IT operations management (ITOM) comes into play. ITOM is a critical, clearly defined, end-to-end IT management process aimed at ensuring optimal performance of an organization's IT infrastructure. TrueSight Operations Management by BMC is developed for end-to-end performance monitoring and event management. It makes use of AIOps to dynamically learn behaviour, correlate, analyse, prioritize event data and provides a comprehensive view of how key services are performing. This helps IT operations teams to focus on the most business-critical issues, so they know immediately if customer experiences are going to be impacted. BMC TrueSight Operations Management helps IT teams combine operational processes and streamline efforts across technology domains. Thus, it enables them to shift focus from managing individual service components to delivering great customer experience.