Description

Xtend Voice Logger is a one-stop solution that records & audits all incoming/outgoing calls happening through your telephone channels.The solution has the ability to integrate voice recordings with an impressive array of call recording features for use in enterprise applications. Devices come in 1/2/4/8/12/16 port configurations & cascadable upto 256+ ports. This powerful tool captures and analyses client interactions, improves internal processes and workforce performance, uncovers business trends and competitive advantages, and discovers the root cause of customer and employee behaviour. The solution allows monitoring of calls in an enterprise from anywhere in the world by means of a simple user-friendly browser-enabled interface. User-friendly browser-based interface with remote access and multi-login facility. Encryption storage, detects unauthorised access and tampering of recorded audio files. Instant popup notification for incoming/outgoing calls. Full-fledged reports with caller/called id, date, time, audio logs etc. Real-time call monitoring and status information, phonebook. Support for highly compressed storage and long archival capability. Advanced search with multiple options to quickly retrieve information. Merge multiple recorded audio files and assign to groups for evaluation . Generates daily/weekly/monthly date-wise reports. Export call reports in HTML/Excel/Pdf formats. Graphical charts for statistical analysis. Audio export to MP3/PCM/GSM formats and e-mail facility. Centralised data management, live dashboard and supervision (Optional Feature). Support for redundant data storage prevents data loss (Optional Feature).